Terms and Conditions

The name that will appear on your statement will be FIELDS OF REMEMBRANCE TRUST

Postal Address
 
P.O. Box 26711
Epsom
Auckland 1344
 
Contact Details
 
Phone:      09 553 2211
Mobile:      021 1304494
Email:       julianausten@gmail.com
 
Return Policy
 
We do not have to provide a refund if you have changed your mind about your purchase. 
However, if you are not fully satisfied with your purchase within seven days after delivery, please contact us to discuss your concerns. 
 
We may, at our discretion and only if the goods are in saleable condition, either exchange your purchase or accept your purchase back and provide a refund. Freight and associated costs of all product exchanges or returns will be met by the purchaser.
 
If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
 
Cancellation Policy
 
If an order is cancelled and written or email notification has been made to and received by us before shipment, there will be no charge and any payment made will be refunded.
 
Transaction Billing
 
We are a New Zealand registered charity with Incorporated Society status. All transactions will be billed in New Zealand Dollars.
 
Delivery Times
 
Provided that the products ordered are in stock, delivery will be made by standard postage or courier as applicable within five working days of receiving payment for the order.
 
If the products ordered are not in stock, then we will advise the purchaser of the expected delivery time and the purchaser has the option of continuing with the purchase or cancelling it.